Answer while the owner is working.
Use the business name, disclose the AI assistant, capture the problem, and keep the caller moving toward a useful next step.
FRONT OFFICE · $449 PER MONTH
Your business answers, even when you cannot.
A disclosed AI receptionist answers live calls, gathers the service context, recognizes urgency, creates the lead, offers allowed windows, and brings a person in when the caller needs one.
LIVE CALL · 02:14
“Upstairs is 84° and we have a newborn.”
UrgencySame-day review
Availability2–4 PM hold
OwnerAlerted now
CallerAsked for a person
THE BENEFITS
Be available without being interrupted all day.
Front Office expands Desk from a system of record into a live customer-facing operating layer—with clear disclosure and human escape hatches.
Escalate what cannot wait.
Recognize owner-defined emergency conditions and immediately alert a person without falsely claiming a transfer occurred.
Offer windows the business can honor.
Read allowed availability, place a tentative hold, and leave confirmation behind the configured approval boundary.
Calls, texts, and email keep one history.
Provider events, transcripts, SMS, and Gmail snippets remain attached to the customer and work record.
Recover the leads that did not book.
Prepare missed-call recovery, estimate follow-up, appointment reminders, and next-touch tasks instead of relying on memory.
A person is always reachable by rule.
Callers can ask for a person, owners can define quiet hours and escalation paths, and the audit trail shows what was said and done.
THE LIVE CALL FLOW
Useful reception, not a voicemail maze.
The assistant sounds warm and concise, never claims to be human, and never invents a price, diagnosis, appointment, or transfer.
- 01
Answer and disclose
Greet with the business name and clearly explain that an AI assistant may record or transcribe.
- 02
Understand the work
Collect the name, number, address, issue, urgency, and preferred appointment windows.
- 03
Create the next step
Create the lead and a tentative hold using the business’s configured tools and rules.
- 04
Escalate honestly
Alert the owner for emergencies or requests for a person, and accurately tell the caller what happened.
ACTIVATION REQUIREMENTS
Real providers, not demo switches.
The software endpoints exist. A business becomes live after its phone, messaging registration, Google authorization, disclosures, and end-to-end test are completed.
Included in Front Office
- Everything in Desk
- Live Telnyx AI call answering and signed webhook handling
- SMS intake, delivery logging, opt-out handling, and follow-up
- Connected Gmail send/sync and Google Calendar events
- Emergency and human-request escalation
- 400 call minutes and 1,000 message segments
Required before going live
- A configured business or trial phone number
- Messaging registration and customer opt-in rules
- Recording/transcription disclosure reviewed for operating states
- Google OAuth connection and production callback
- Owner escalation number and business-hour rules
- Real test calls, texts, STOP, failure, and human fallback
SEVEN DAYS · NO CARD · OWNER APPROVAL ON
Answer every lead without living beside the ringtone.
Bring one previous invoice. We prepare your business profile, connect the tools you already use, and show you what Field Office catches.
Start the pilot →